Group tour "Myths and secrets of St. Petersburg"

Excursion service

You will go to an excursion on a big comfortable bus accompanied by the qualified guide (not an audio guide).

Where does the excursion start?

Excursion starts and ends at Gostiny Dvor (Nevsky Ave., 35). The bus parking is situated opposite to the Perinny Ranks art center.

How to buy a ticket?

Option 1: Pay online on website

After payment voucher will be sent to your email and you will also receive an sms with booking code.

At the day of the excursion you need to come to the “Eclectica Guide” stand 10 minutes prior bus departure. Stall location is indicated in your voucher. Please take your ID and voucher (in printed or electronic form) with you. At the stall you will receive your boarding pass.

IMPORTANT: Person, who made the reservation must have an ID to present at the stall.

Option 2: Book an excursion beforehand by the phone +7 (812) 333 33 24 and pay at the day of the excursion on the sport.

After completing your reservation you will receive an sms with reservation number. At the day of the excursion you need to come to the “Eclectica Guide” stand 10 minutes prior bus departure. Please take your ID and sms with reservation number with you. You can pay cash or by card. After payment you will receive your boarding pass.

Option 3: Buy excursion beforehand at:

• Sinopskaya Embankment 50A, room 501;
• «Gallery» shopping mall. Consumer Services Centre (first floor);

After payment you will receive the voucher. You need to exchange it to boarding pass at the “Eclectica Guide” stand. After payment you will receive your boarding pass.

What do you need to bring with you on the day of excursion?

On the day of an excursion it is necessary to bring with you passport and the voucher (printed) and also the documents confirming the rights for purchase of tickets at reduced rates (student's ID, pension certificate, etc.).

Don't forget the camera. During the excursion there are some stops at the main sights of the city.

Complaints and Suggestions:

We want you to enjoy your experience with us. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way. Please let us know by e-mail feedbacktourist@gmail.com. Complaints and suggestions are accepted in writing within 7 calendar days from the moment of completion of rendering service. The complaint is reviewed also within 7 calendar days.

Cancellation Policy

• In case of ticket loss by the tourist, tickets are not refundable;
• In case of no show to the excursion by the tourist, tickets are not refundable;

The guide has the right to begin a route, without waiting for late tourists.

If the tourist is late during the excursion or at the end of it, before the departure to a final point of a route, he will be offered to reach a final destination by himself.

• The following scheme of compensations applies:

• in case of cancellation of an excursion 100% of cost of the ticket (voucher) will come back to the tourist or we can provide an equivalent replacement.